Delivery time:

When will I receive my order?

The delivery time will start counting from the day the transaction is confirmed and may vary as follows:

• Bogotá: usually, deliveries are carried out within a maximum of three (3) business days.

• Colombia: our maximum delivery time is eight (8) business days unless an extraordinary situation occurs. Please note that if there are any updates or issues with your purchase, we will notify you via email or text message.

• International destinations: international orders will be delivered within a maximum of fifteen (15) business days. However, please note that shipping times may vary depending on your destination.

Shipping cost:

How much will my shipping cost?

Bogotá and Colombia: the shipping cost will be covered by us.

International destinations: due to the fluctuation in rates, we cannot be held responsible for shipping costs. These will be calculated based on your location upon completing the order. We also cannot provide estimates for duties or taxes as this information varies from country to country. Therefore, you will be responsible for paying any duties or taxes deemed appropriate by the customs authority. Please contact your local customs office for more information.

Requests

We will take care of delivering your products to the address provided at the time of purchase. Please make sure to review the provided address carefully, as any inaccuracies or errors may cause delays in your order. Once we have delivered the product to the provided address, we cannot be held responsible for any losses or misplacements that may occur. However, we are committed to assisting you to the best of our abilities in resolving any issues that may arise.

If you have any concerns related to your order, please don't hesitate to contact us via email at info@carlocarrizosa.com or through our WhatsApp line: (+57) 320 941 3745 (available from Monday to Friday, 9 a.m. - 6 p.m., or Saturdays from 9 a.m. - 2 p.m. Colombia time). We will be delighted to assist you.